Our Refund and Return Policy
Navigate our production blueprint, clarify sizing and order verification, and understand how to secure a replacement if your transit gear arrives damaged.
Because our route-matched apparel is printed entirely on-demand to eliminate environmental waste and fabric deadstock, we do not support traditional retail returns for buyer’s remorse or sizing errors. Use this framework to verify your order specifications before production begins or to file a structural defect claim.
The On-Demand Production Protocol
We don’t maintain a dusty warehouse full of mass-produced, unsold apparel. To protect the local environments and transit corridors we map, every single garment at Tour & Tell is custom-printed, packed, and fulfilled the moment your order clears.
Because each piece is custom-made for your journey, all sales are final. We do not issue refunds or accept physical returns if you change your mind, choose the wrong colorway, or select an incorrect size.
Pre-Route Checklist (Avoid Sizing Mishaps)
Before hitting the checkout button, protect your investment by performing these two checks:
- The Fabric Weight Assessment: Match your destination to the right gear. Our 6.0oz heavy-density weaves are tailored for cool mountain passes and chilly provincial buses; our lightweight premium knits are built for humid tropical transits.
- The Streetwear Dimension Check: Do not guess your size based on other brands. Lay your favorite-fitting t-shirt flat, measure it armpit-to-armpit and collar-to-hem, and compare those exact dimensions against our explicit sizing charts.
Damaged, Defective, or Misprinted Gear
While we stand firmly behind our strict no-return policy for sizing changes, we completely back the structural integrity of our gear. If your item arrives with a genuine manufacturing defect, printing error, or physical transit damage, we will generate an immediate, hassle-free replacement.
The 14-Day Claim Blueprint
If your order arrives compromised, do not mail the package back to the fulfillment address. Instead, execute these steps:
1. Document the Issue: Take clear, well-lit photos highlighting the specific print misalignment, fabric tear, or structural defect.
2. Gather Proof: Locate your digital invoice or transit order receipt.
3. Submit Your Claim: Email our support desk at tourandtelltravel@gmail.com within 14 days of delivery. Include your order number, a brief description of the breakdown, and your photo evidence.
Once our team verifies the production error, we will immediately fast-track a fresh, defect-free replacement to your coordinates at zero additional cost to you.
⚠️ Beware of third-party logistics companies or fraudulent “clearance” platforms claiming to handle physical returns for Tour & Tell gear. We operate exclusively through our on-demand fulfillment pipeline. Attempting a forced chargeback or sending your gear to an unverified address without an approved digital claim cancels your buyer protection and restricts future access to our transit intelligence dossiers.
Return Strategy
- For Mistakes/Sizing: The strategy is entirely preventative—measure twice, review your cart carefully, and confirm your technical fabric weight before checking out.
- For Defective Items: File a digital claim within 14 days to trigger an automated replacement build. No physical return shipping required.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at tourandtelltravel@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tourandtelltravel@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at tourandtelltravel@gmail.com for questions related to refunds and returns.